Clearhour Self-Serve Purchase Terms

DRAFT v1, 2026-08-13. Prepared for legal review; not in force. Drafted to the Australian unfair contract terms standard and used in all markets. Prepared by AI under instruction; requires review by a qualified lawyer before publication.

1. Who we are and what these terms cover

These terms are between Clearhour Limited, a New Zealand company ("Clearhour", "we"), and the law practice or legal practitioner that creates an account ("you", "your firm"). They govern the self-serve Clearhour platform. You accept them when you create an account, and the version you accepted is recorded with its date. If you have a separate signed agreement with us for custom work, that agreement governs the custom work and these terms govern the self-serve platform.

2. What Clearhour is, and what it is not

Clearhour is software. It turns one client questionnaire into your firm's completed documents, and machine-checks that every filled entry matches the answers given. The documents can come from our verified shelf of published forms, or from a form your own firm uploads for us to build a questionnaire around. Clearhour does not provide legal advice, is not a law firm, and does not supervise your practice. Every document the platform produces is a draft prepared for your review. You remain solely responsible for reviewing every output, for its legal adequacy, for execution and witnessing, and for your professional obligations to your client. You confirm you are acquiring the platform in trade for the purposes of your legal practice.

3. Accounts, seats and your team

An account is either a solo practitioner account or a firm account. A firm account has an owner who may invite team members by email; each member has their own login and the owner may remove a member at any time. Seats are unlimited and free; we charge per questionnaire, never per person. The account owner can access every questionnaire in the account, and the platform says so on screen where client details are entered. Questionnaires belong to the firm, not to an individual login. You are responsible for the acts of people you give access to.

4. What you buy: a questionnaire

The unit of purchase is a questionnaire. One questionnaire covers one client, or one client couple where the documents are made as a pair, and includes every document produced for it and unlimited regeneration, including after amendments to the same client's answers. Creating an account, setting up your firm profile and branding, customisation, and sending questionnaire links to clients are all free and unlimited.

5. Payment

Payment is taken per questionnaire, through our payment processor (Stripe). When you make your first payment you authorise us, through Stripe, to keep your card on file and to charge it the displayed price for each questionnaire you send. The price, currency and any applicable taxes are shown before you confirm, and we record your consent at that point: who accepted, when, and the version of these terms and the Refund Policy accepted. For each questionnaire the full price is charged at the point you send it, which is before your client fills the questionnaire in and before any document is produced. That single charge covers the whole questionnaire: you are never charged again for it, however many times you resend it, correct it or produce its documents. If we cannot produce the documents for a questionnaire you have paid for, tell us and we refund that questionnaire in full under the Refund Policy. There is no subscription and no fixed recurring charge: your card is charged only when you send a questionnaire. You can remove your card or close your account at any time. Your card details are held by Stripe, not stored by Clearhour, and you receive a receipt for each charge. Promotional credits (for example a free first questionnaire offered at sign-up) are applied automatically before any charge is made.

6. Refunds

Our Refund Policy is part of these terms. In short: if we cannot produce the documents for a questionnaire you have paid for, we refund that questionnaire in full; once documents are produced and delivered there are no refunds for change of mind; if delivered documents are defective we will fix them or refund that questionnaire. Nothing in this clause limits rights you have under statute that cannot be excluded.

7. Your clients' information

The questionnaire runs in your client's browser and their answers stay on their device while they fill it in. When they finish, their browser locks the answers to your firm's own key before anything is sent, so Clearhour cannot read them. We briefly hold that encrypted file and delete it on delivery to your firm; if nobody collects it we delete it after 30 days. Your firm opens it in its own browser, and the documents are produced there.

We do hold one record per questionnaire so that every device your firm signs in from shows the same list: the client name and email address you typed, the status, which documents were chosen, and the dates. That record never contains a client's answers or a generated document. If your client uses the questionnaire assistant, what they type or say to it passes through our server to our AI provider to generate the explanation and is not stored. All of this, and what we hold for your account and billing, is set out in our Privacy Statement.

8. Intellectual property

We own the platform, the software, the questionnaire designs, the field mappings and the per-country form configurations, including configurations we build from forms you upload, and this ownership is an express agreement to the contrary for the purposes of section 21(3) of the Copyright Act 1994 (NZ) and any equivalent rule. You own your firm's documents: your uploaded forms remain yours, and the completed documents produced for a paid questionnaire are yours to use for that client and in your practice. We licence you the platform for use within your practice; you may not resell it, reverse engineer it, or use it to build a competing service.

9. Liability

(a) Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, including under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 where they apply.

(b) Where the Australian Consumer Law applies and permits it, our liability for a failure of a consumer guarantee in relation to the platform or a questionnaire is limited, at our option, to resupplying the services (regenerating or fixing the documents) or paying the cost of having them resupplied (section 64A).

(c) New Zealand contracting out: you confirm you are in trade, you are acquiring the platform in trade, and you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to dealings between us to the maximum extent permitted. We both agree it is fair and reasonable to be bound by this clause, having regard among other things to the fact that you are a legal practice with ready access to legal advice and the ability to assess these terms.

(d) Subject to (a) and (b), our total aggregate liability arising out of or in connection with a questionnaire, however arising, is limited to the amount you paid for that questionnaire, and our total liability across all claims in any 12 month period is limited to the total amounts you paid us in that period.

(e) Subject to (a), neither party is liable to the other for loss of profit, loss of business or indirect or consequential loss.

(f) You acknowledge the platform produces drafts for your professional review; our software check verifies that entries match your client's questionnaire answers, and does not and cannot verify legal adequacy for your client's circumstances.

10. Entire agreement and no reliance

These terms, the Refund Policy and the Privacy Statement are the entire agreement for the self-serve platform. You confirm you have not relied on any representation not recorded in them, and both parties agree it is fair and reasonable that this clause binds us, on the same basis as clause 9(c).

11. Changes to these terms

We may update these terms by giving you at least 30 days notice by email and in the product. Changes do not apply retrospectively to questionnaires already paid for. If you do not accept a change, you may close your account before it takes effect and no charge arises from doing so. The version and date of the terms you accepted are recorded at each purchase.

12. Term and closing your account

You may close your account at any time, without penalty and without fee. Documents already produced remain yours, and billing status never withdraws, invalidates or hides documents that have been produced. On closure we will make your account data available for export for 30 days, then delete it in accordance with the Privacy Statement. We may suspend or close an account for material breach of these terms, giving notice and a reasonable opportunity to remedy where the breach is capable of remedy, and this clause survives for documents already produced.

13. General

These terms are governed by New Zealand law. Disputes may be heard by the New Zealand courts, and this does not stop either of us bringing proceedings in the courts of another place, provided that nothing in this clause deprives you of the protection of mandatory rules of law of the place where you carry on business, including the Australian Consumer Law where it applies. If any part of these terms is found unenforceable, the remainder continues. A failure to enforce is not a waiver.

Clearhour Limited · [registered office address] · New Zealand · [email protected] · [phone]
Document control: DRAFT v1, 2026-08-13. Author: AI draft on Dan Ibbotson's instruction. Review: pending (qualified lawyer). Not published.