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Security

Where your client’s information goes, and where it never goes.

Plain words, every line true today.

The questionnaire

Answers are saved as the client types, keyed to the exact link, on Cloudflare’s network in the region of your firm. Nothing is used to train any model. The assistant sees the question and the client’s typed text to help them answer; it does not see the whole file.

The documents

Generated in your browser from the answers. The finished set is sealed to your firm’s key before it is stored, so Clearhour staff cannot open it. You download it, and you can re-download it on any device you are signed in on.

What we never do

Legal and recovery

Legal pages reviewed by Asco Legal, in force from 11 September 2026. Disaster recovery: daily key-value backups, a tested restore, documented in our runbook. Incident contact: [email protected].

Roadmap for trust

A third-party security review before the first practice-management integration ships. Listing on Clio’s App Directory requires that review, and will carry it.